Privacy Policy

Janani Cool Care ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Contact details — name, phone number, email and service address you provide when booking or enquiring.
• Service details — appliance type, brand, issue description and booking history.
• Payment information — handled by our payment gateway (Razorpay); we store only transaction references, never your full card details.
• Usage data — basic analytics about how you use our website (pages visited, device type) to improve our service.

2. How We Use Your Information

• To schedule, deliver and follow up on your bookings and AMC/CMC plans.
• To process payments and issue invoices.
• To contact you about your service, including reminders and updates via call, SMS, WhatsApp or email.
• To improve our services and respond to enquiries and reviews.

3. Sharing of Information

We do not sell your personal information. We share it only with: our service technicians (to fulfil your booking), our payment gateway (to process payments), and where required by law.

4. Data Security

We take reasonable technical and organisational measures to protect your information. Payments are processed over secure, encrypted channels by a PCI-DSS-compliant gateway.

5. Cookies & Analytics

Our website may use cookies and analytics tools to remember preferences and understand usage. You can control cookies through your browser settings.

6. Your Rights

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time.

You can delete your account yourself at any time, from the Customer App (Profile → Delete account) or from this website (Account → Security). Deleting it closes the account: you are signed out everywhere and can no longer sign in, open bookings are cancelled and an AMC/CMC plan stops renewing. The records of work we did for you, including bookings, orders, payment records, invoices, receipts and subscriptions, are kept, as we must keep them for tax and accounting. See how to delete your account.

7. Our Mobile Apps

We publish two apps on Google Play: the Customer App, for our customers, and the Service App, for our technicians.

Customer App

The Customer App lets you book and pay for services, follow a visit, manage AMC/CMC plans and download your invoices. It collects and processes:

• Account details: your name, mobile number, email address and, if you add one, your GST number, used to create your account, sign you in by password or SMS one-time code, and send your invoices and booking updates.
• Service addresses: the home, shop or office addresses you type in, used to send a technician. The app does not use your device's location.
• Bookings and purchases: the services, AMC/CMC plans and parts you book or approve, their schedule, status and price, the technician assigned, and the before/after photographs the technician takes of your appliance.
• Payments: card, UPI, net-banking and wallet payments are made in Razorpay's checkout, inside the app. Razorpay handles your payment details under its own privacy policy. We receive and keep only the payment reference, amount and status, never your card or bank details. Razorpay's checkout may read basic device and network information for fraud prevention, and may use NFC for tap-to-pay cards.
• Notifications: if you allow notifications, a push token from Google Firebase Cloud Messaging is stored against your account so we can send booking and payment updates. It is deleted when you sign out.
• Reviews: ratings and comments you choose to leave about a service or a technician.

What the app does not do. It does not track your location, does not contain advertising, does not use an advertising identifier, and includes no third-party analytics SDK.

On your device. Your sign-in token is held in the Android Keystore. Your most recent service list and bookings are cached in encrypted form so they stay readable without a signal, and that cache is erased when you sign out. An invoice is saved to your Downloads folder only when you choose to download it. All communication with our servers uses encrypted HTTPS connections.

Deleting your account. You can delete your account from inside the app, under Profile → Delete account, or from the website. The account is closed and your sign-in and notification tokens are removed. Your bookings, purchases, payment references, invoices and the details on them are kept, as we must keep them for tax and accounting.

Service App

The Service App is a staff tool, not a customer app: it is used only by Janani Cool Care employees to work their assigned jobs, and it cannot be used without an account we issue.

The Service App collects and processes:

• Staff account details — the technician's name, phone number, email and designation, used to sign them in and show which jobs are theirs.
• Job information — the bookings assigned to that technician, including the customer's name, service address and contact number, so the technician can reach the job and complete it.
• Job photographs — before/after photographs of the appliance serviced, taken by the technician through the device camera or picked from the device gallery, and stored on our private server storage.
• Charges and payment records — parts and labour added on site, and how the job was settled (cash, UPI or an online payment link).

What the app does not do. It does not track location, does not contain advertising, does not use advertising identifiers, and includes no third-party analytics or tracking SDK. The only Android permission it requests is internet access.

On the device. The sign-in token is held in the Android Keystore. The technician's most recent job list is cached in encrypted form so jobs remain readable when there is no mobile signal, and that cache is erased when they sign out, so job data is never left behind for the next person who signs in. All communication with our servers uses encrypted HTTPS connections.

Third-party requests. On first launch the app downloads its display fonts from Google Fonts (fonts.gstatic.com), which involves a request to Google's servers; no account or job information is included in that request.

Customer information shown in the app is the same information described in the sections above, handled under the same terms. Staff may request access to, or deletion of, their own account data using the contact details below.

8. Contact

For privacy questions or requests, contact us:

Janani Cool Care
Plot No.9A, Balaji Nagar, Narmadha Street, Tambaram East, Chennai Chengalpattu TAMIL NADU 600059.
Phone: +91 99410 82878
Email: enquiry@jananicoolcare.com