Privacy Policy
Last updated September 2026
Janani Cool Care ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
- Contact details — name, phone number, email and service address you provide when booking or enquiring.
- Service details — appliance type, brand, issue description and booking history.
- Payment information — handled by our payment gateway (Razorpay); we store only transaction references, never your full card details.
- Usage data — basic analytics about how you use our website (pages visited, device type) to improve our service.
2. How We Use Your Information
- To schedule, deliver and follow up on your bookings and AMC/CMC plans.
- To process payments and issue invoices.
- To contact you about your service, including reminders and updates via call, SMS, WhatsApp or email.
- To improve our services and respond to enquiries and reviews.
3. Sharing of Information
We do not sell your personal information. We share it only with: our service technicians (to fulfil your booking), our payment gateway (to process payments), and where required by law.
4. Data Security
We take reasonable technical and organisational measures to protect your information. Payments are processed over secure, encrypted channels by a PCI-DSS-compliant gateway.
5. Cookies & Analytics
Our website may use cookies and analytics tools to remember preferences and understand usage. You can control cookies through your browser settings.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time, subject to legal record-keeping requirements.
7. Our Mobile Apps
We publish a Service App on Google Play for our own technicians. It is a staff tool, not a customer app: it is used only by Janani Cool Care employees to work their assigned jobs, and it cannot be used without an account we issue.
The Service App collects and processes:
- Staff account details — the technician's name, phone number, email and designation, used to sign them in and show which jobs are theirs.
- Job information — the bookings assigned to that technician, including the customer's name, service address and contact number, so the technician can reach the job and complete it.
- Job photographs — before/after photographs of the appliance serviced, taken by the technician through the device camera or picked from the device gallery, and stored on our private server storage.
- Charges and payment records — parts and labour added on site, and how the job was settled (cash, UPI or an online payment link).
What the app does not do. It does not track location, does not contain advertising, does not use advertising identifiers, and includes no third-party analytics or tracking SDK. The only Android permission it requests is internet access.
On the device. The sign-in token is held in the Android Keystore. The technician's most recent job list is cached in encrypted form so jobs remain readable when there is no mobile signal, and that cache is erased when they sign out, so job data is never left behind for the next person who signs in. All communication with our servers uses encrypted HTTPS connections.
Third-party requests. On first launch the app downloads its display fonts from Google Fonts (fonts.gstatic.com), which involves a request to Google's servers; no account or job information is included in that request.
Customer information shown in the app is the same information described in the sections above, handled under the same terms. Staff may request access to, or deletion of, their own account data using the contact details below.
8. Contact
For privacy questions or requests, contact us:
Janani Cool Care
Plot No.9A, Balaji Nagar, Narmadha Street, Tambaram East, Chennai Chengalpattu TAMIL NADU 600059.
Phone: +91 99410 82878
Email: enquiry@jananicoolcare.com