Cancellation & Refund Policy

This policy explains how cancellations, rescheduling and refunds work for services and plans booked with Janani Cool Care.

1. Cancelling or Rescheduling a Booking

• You may cancel or reschedule a service booking free of charge up to 2 hours before the scheduled visit, by calling or messaging us.
• Cancellations after the technician has been dispatched, or no-shows, may incur the visit/inspection charge.

2. Refunds for Services

• If you paid online and cancel within the free-cancellation window, the amount is refunded in full.
• If a service could not be completed due to reasons on our side, any advance paid is fully refunded.
• If work has already been carried out, charges for completed work and used spare parts are non-refundable. Any unused balance is refunded.

3. AMC / CMC Plan Refunds

• AMC/CMC plans may be cancelled within 7 days of purchase for a full refund, provided no service visit has been used.
• After a visit has been used, refunds are pro-rated at our discretion, less the value of services already rendered.

4. How Refunds Are Processed

Approved refunds are processed to your original payment method via our payment gateway (Razorpay). Refunds typically reflect in your account within 5–7 business days, depending on your bank.

5. How to Request a Refund

To request a cancellation or refund, contact us with your order number:

Janani Cool Care
Phone: +91 99410 82878
Email: enquiry@jananicoolcare.com